Privacy Policy

Last Updated: September 1, 2025

Introduction

Goldeer Store (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us through other channels.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for warranty services
  • Create an account on our website
  • Purchase our products through third-party platforms
  • Sign up for our newsletter
  • Contact our customer service
  • Participate in contests, surveys, or promotions
  • Post reviews or comments

This information may include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (processed by third-party payment processors)
  • Order details and history
  • Amazon and other marketplace order numbers

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Referring website
  • Pages visited and time spent
  • Click patterns and navigation paths
  • Geographic location (approximate)

Cookies and Tracking Technologies

We use various tracking technologies including:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Google Analytics, Microsoft Clarity for website performance analysis
  • Marketing Cookies: For personalized advertising and remarketing
  • Preference Cookies: To remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent banner.

Third-Party Analytics and Tracking

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. This information helps us improve our website and services.

Google Analytics uses cookies and may collect:

  • Pages viewed and time spent on pages
  • Device and browser information
  • Geographic location (city/country level)
  • Traffic sources and user flow

For more information about Google Analytics’ privacy practices, visit: https://policies.google.com/privacy

To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Microsoft Clarity

We use Microsoft Clarity to understand user behavior through heatmaps and session recordings. This helps us improve website usability and user experience. Microsoft Clarity may collect:

  • Mouse movements, clicks, and scrolls
  • Page interactions and form inputs (excluding sensitive data)
  • Browser and device information

For more information about Microsoft Clarity’s privacy practices, visit: https://privacy.microsoft.com/privacystatement

Social Media and Marketing Pixels

We may use pixels from social media platforms (Facebook, Instagram, Pinterest) and advertising networks for:

  • Measuring advertising effectiveness
  • Creating custom audiences for targeted advertising
  • Tracking conversions and user engagement

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders through third-party marketplaces
  • Provide warranty services and customer support
  • Communicate with you about your orders or account
  • Send you marketing communications (with your consent)
  • Improve our website, products, and services
  • Analyze website usage and user behavior
  • Respond to your inquiries and provide customer support
  • Administer contests, promotions, or surveys
  • Protect against fraudulent, unauthorized, or illegal activity
  • Comply with legal obligations
  • Personalize your experience and show relevant advertisements

For users in the European Economic Area, we process your personal information based on:

  • Consent: When you agree to marketing communications or non-essential cookies
  • Contract Performance: To fulfill orders and provide services
  • Legitimate Interests: For website analytics, fraud prevention, and business operations
  • Legal Compliance: To meet regulatory requirements

Information Sharing and Disclosure

We may share your information with:

Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf:

  • E-commerce Platforms: Amazon, eBay, and other marketplaces for order processing
  • Payment Processors: Stripe, PayPal, and other payment service providers
  • Shipping Companies: UPS, FedEx, USPS for order fulfillment
  • Customer Service: Support ticket systems and live chat providers
  • Analytics Providers: Google Analytics, Microsoft Clarity for website analysis
  • Marketing Platforms: Email marketing services, social media advertising platforms
  • Cloud Storage: AWS, Google Cloud for data storage and processing

We may disclose your information if required to do so by law or in response to:

  • Valid legal process (subpoenas, court orders)
  • Government agency requests
  • Law enforcement investigations
  • Protection of our legal rights and safety of others

Business Transfers

In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We may share your information for any other purpose with your explicit consent.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Meet legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Provide warranty services (typically 1-3 years after purchase)

When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have the following rights:

All Users

  • Opt-out of Marketing: Unsubscribe from marketing emails or contact us
  • Cookie Management: Control cookies through browser settings
  • Account Deletion: Request deletion of your account and data

California Residents (CCPA)

  • Right to Know: Information about data collection and sharing
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt-out of sale of personal information (we don’t sell data)
  • Non-Discrimination: Equal service regardless of privacy choices

EU/UK Residents (GDPR)

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (“right to be forgotten”)
  • Portability: Receive your data in a portable format
  • Restrict Processing: Limit how we use your data
  • Object: Object to processing for marketing or legitimate interests
  • Lodge Complaints: File complaints with data protection authorities

To exercise these rights, contact us at privacy@goldeer.store

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We implement appropriate safeguards to protect your data during international transfers, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by relevant authorities
  • Certification schemes where applicable

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete that information.

Parents or guardians who believe their child has provided personal information should contact us immediately.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure data storage with access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

Marketplace Integration

We sell products through third-party marketplaces (Amazon, eBay, etc.). When you purchase through these platforms, their privacy policies also apply to your transaction and data handling.

State Privacy Rights

California Privacy Rights (CCPA/CPRA)

California residents have specific rights regarding their personal information:

Categories of Personal Information We Collect:

  • Identifiers (name, email, address)
  • Commercial information (purchase history)
  • Internet/network activity (website usage)
  • Geolocation data (approximate location)

Categories of Sources:

  • Directly from you
  • Your devices (cookies, analytics)
  • Third-party marketplaces
  • Public records

Business Purposes for Collection:

  • Order processing and fulfillment
  • Customer service and support
  • Website improvement and analytics
  • Marketing and advertising
  • Legal compliance

Third Parties We Share With:

  • Service providers and vendors
  • Business partners (with consent)
  • Legal authorities (when required)

We do not sell personal information for monetary consideration.

Other State Privacy Laws

Residents of Virginia, Colorado, Connecticut, and other states with privacy laws may have similar rights. Contact us to exercise your rights under applicable state laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our website
  • Update the “Last Updated” date
  • Notify you of material changes via email or website notice
  • Obtain consent for material changes where required by law

Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

Goldeer Store Privacy Team

Data Protection Officer (EU/UK inquiries):

Response Time: We will respond to privacy requests within 30 days (or as required by applicable law).

This Privacy Policy is effective as of the date listed above and applies to all information collected by Goldeer Store.

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