Terms of Service

Last Updated: September 1, 2025

1. Acceptance of Terms

Welcome to Goldeer Store (“Company,” “we,” “our,” or “us”). By accessing our website at goldeer.store, purchasing our products through any channel, or using any of our services, you (“you” or “user”) agree to be bound by these Terms of Service (“Terms”).

If you do not agree to all of these Terms, you may not access or use our services.

2. Changes to Terms

We reserve the right to modify these Terms at any time at our sole discretion. We will provide notice of material changes by:

  • Updating the “Last Updated” date at the top of these Terms
  • Posting a notice on our website
  • Sending email notification for significant changes (where we have your email address)

Your continued use of our services after any changes constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of our services.

3. Company Information

Goldeer Store is a kitchen and baking products retailer specializing in silicone mats, countertop protectors, oven liners, baking accessories, and related kitchen products.

Business Information:

  • Legal Entity: Shenzhen Xinyuanfang Technology Co., Ltd
  • Registration: China
  • Address: No. 251-1, Xinwei New Village, Xinshi Community, Dalang Subdistrict, Longhua District Shenzhen, GD 518000, CN
  • Email: support@goldeer.store
  • Website: https://goldeer.store

4. Products and Services

4.1 Product Categories

Goldeer Store offers premium kitchen and baking products including:

  • Silicone countertop protectors and table mats
  • Baking mats and pastry surfaces
  • Oven liners and air fryer accessories
  • Macaron baking mats and specialized baking tools
  • Kitchen organization and protection products

4.2 Product Information Accuracy

We strive to provide accurate product descriptions, images, specifications, and pricing. However:

  • Colors may vary due to monitor/device display differences
  • Product specifications may change without notice
  • We reserve the right to correct errors in product information
  • Images may show products in settings not included with purchase

4.3 Pricing and Availability

  • All prices are in USD unless otherwise specified
  • Prices do not include taxes, shipping, or handling fees unless stated
  • We reserve the right to change prices at any time without notice
  • Product availability is subject to change
  • Promotional pricing may have time limits or quantity restrictions

4.4 Third-Party Marketplace Sales

Our products are primarily sold through third-party marketplaces including:

  • Amazon
  • eBay
  • Walmart Marketplace
  • Other authorized retailers

When purchasing through these platforms, their terms of service also apply to your transaction.

5. Website Use and Restrictions

5.1 Permitted Use

You may use our website for:

  • Browsing product information
  • Learning about our products and company
  • Contacting customer service
  • Accessing support resources
  • Reading educational content

5.2 Prohibited Activities

You may not:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses, malware, or other harmful code
  • Scrape, crawl, or automatically extract content
  • Impersonate Goldeer Store or our representatives
  • Submit false or misleading information
  • Interfere with website functionality or other users’ access
  • Use our content for commercial purposes without permission

5.3 User-Generated Content

By submitting content to our website (reviews, comments, photos, videos), you:

  • Grant us a worldwide, royalty-free license to use, display, and distribute your content
  • Represent that you own or have rights to the content
  • Agree that your content does not violate any laws or third-party rights
  • Understand that we may moderate, edit, or remove content at our discretion

6. Orders and Purchases

6.1 Order Process

Since we primarily sell through third-party marketplaces:

  • Orders are processed through the respective marketplace platform
  • Each platform’s terms, return policies, and payment processing apply
  • We do not directly process payments or handle credit card information
  • Order confirmation and tracking are managed by the marketplace

6.2 Order Acceptance

We reserve the right to:

  • Refuse or cancel any order for any reason
  • Limit quantities purchased
  • Verify information before processing orders
  • Cancel orders due to pricing errors or product unavailability

6.3 Third-Party Payment Processing

Payments are processed by:

  • Amazon Payments (for Amazon orders)
  • PayPal (for eBay orders)
  • Other marketplace payment systems
  • We do not store your payment information

7. Shipping and Delivery

7.1 Fulfillment

Orders are typically fulfilled through:

  • Amazon FBA (Fulfillment by Amazon)
  • Third-party logistics providers
  • Direct shipping when applicable

7.2 Shipping Policies

  • Shipping times vary by marketplace and location
  • We are not responsible for shipping delays beyond our control
  • Risk of loss passes to you upon delivery
  • Shipping policies of the marketplace platform apply

8. Returns, Refunds, and Warranty

8.1 Return Policy

Returns are handled according to the policies of the marketplace where you purchased:

  • Amazon: Amazon’s return policy applies
  • eBay: eBay’s return policy applies
  • Other Platforms: Respective platform policies apply

8.2 Product Warranty

Goldeer Store products include:

  • Limited Warranty: 1 year against manufacturing defects under normal use
  • Warranty Coverage: Material defects, premature wear under normal use
  • Warranty Exclusions: Misuse, abuse, normal wear, improper cleaning, commercial use beyond product specifications

8.3 Warranty Claims

To file a warranty claim:

  1. Contact us at support@goldeer.store within 1 year of purchase
  2. Provide proof of purchase (order number, receipt)
  3. Submit photos of the defect
  4. Follow our warranty claim process

Warranty remedies are limited to replacement or refund at our discretion.

9. Intellectual Property Rights

9.1 Our Intellectual Property

All content on our website and in our marketing materials is protected by:

  • Copyright laws
  • Trademark rights
  • Trade dress protection
  • Other intellectual property rights

This includes but is not limited to:

  • Goldeer Store name and logo
  • Product names and descriptions
  • Website design and layout
  • Marketing materials and images
  • Instructional content and videos

9.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to:

  • Access and use our website for personal purposes
  • View and download content for personal use only
  • Share product information for non-commercial purposes

9.3 Restrictions

You may not:

  • Copy, distribute, or republish our content
  • Use our trademarks without written permission
  • Create derivative works based on our content
  • Remove copyright or proprietary notices
  • Use our intellectual property for commercial purposes

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, incorporated by reference, explains:

  • What information we collect
  • How we use your information
  • Your privacy rights and choices
  • Our use of cookies and tracking technologies
  • Third-party integrations (Google Analytics, Microsoft Clarity)

By using our services, you consent to our Privacy Policy and data processing practices.

11. Disclaimers and Limitation of Liability

11.1 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • OUR PRODUCTS AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES
  • WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED
  • THIS INCLUDES WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT
  • WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE

11.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • OUR LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT
  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • THIS INCLUDES LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION
  • SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU

11.3 Indemnification

You agree to indemnify and hold harmless Goldeer Store, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

  • Your use of our products or services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit to our website

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of [State], United States, without regard to conflict of law principles.

12.2 Jurisdiction

For legal disputes, you agree to the jurisdiction of state and federal courts located in [County, State].

12.3 Alternative Dispute Resolution

Before filing a lawsuit, you agree to attempt resolution through:

  • Direct communication with our customer service
  • Mediation through a mutually agreed mediator
  • If mediation fails, binding arbitration under American Arbitration Association rules

12.4 Class Action Waiver

You waive any right to participate in class action lawsuits or class-wide arbitration against Goldeer Store.

13.1 Consumer Protection Laws

We comply with applicable consumer protection laws including:

  • Federal Trade Commission regulations
  • State consumer protection statutes
  • Truth in advertising requirements
  • Product safety standards

13.2 California Residents

California residents have additional rights under:

  • California Consumer Privacy Act (CCPA)
  • Song-Beverly Consumer Warranty Act
  • California Unruh Civil Rights Act

13.3 International Users

If you access our website from outside the United States:

  • You are responsible for compliance with local laws
  • These Terms are governed by U.S. law
  • Currency conversions are approximate
  • Import duties and taxes are your responsibility

14. Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • War or terrorism
  • Labor disputes
  • Internet or telecommunications failures
  • Supplier disruptions

15. Severability and Waiver

15.1 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

15.2 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

16. Termination

16.1 Termination by You

You may stop using our services at any time. To terminate your account (if applicable), contact support@goldeer.store.

16.2 Termination by Us

We may terminate or suspend your access immediately for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Abuse of our services or staff
  • Any reason at our sole discretion

16.3 Effect of Termination

Upon termination:

  • Your right to use our services ceases
  • Warranty obligations continue for previously purchased products
  • Provisions regarding intellectual property, liability, and dispute resolution survive

17. Contact Information

For questions about these Terms of Service:

Goldeer Store Customer Service

18. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and Goldeer Store. These Terms supersede all prior agreements and understandings.

19. Electronic Communications

By using our services, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on our website. Electronic communications satisfy any legal requirement that communications be in writing.

Effective Date: These Terms of Service are effective as of September 1, 2025, and apply to all use of Goldeer Store services from that date forward.

Updates: Please check this page periodically for updates to these Terms of Service.

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